Contact Google Workspace financial backing

Atomic number 3 a Google Workspace decision maker, you can contact Google directly for support. Back options vary depending on your subscription, but there's always a way for you to get in touch.

How to contact us

To contact a musical accompaniment specialiser for supporte with your Google Workspace account:

Admin Help

  2. At the summit outside of the Admin comfort, click .
  3. In the Help window, dog Contact support.

Having ail accessing the Admin console? For help oneself, control Can't sign in to the Admin solace.

Set out Google Workspace help online

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Help Center

Administrator Help Center: Search documentation for managing Google Workspace users and services.

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Known outages

Google Workspace status splashboard: View status of meat services (Gmail, Calendar, and so on).

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Google Workspace community

Google Workspace Administrator Help forum: Ask troubleshooting questions and get answers from Google Workspace product experts and otherwise administrators.

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Google Cloud community

Google Cloud for Admins Community: Join this community to view the latest news and resources for Google Workspace, including peer-to-peer conversations, launch announcements, product updates, road maps, and Sir Thomas More.

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Cultural media

@askworkspace: Follow our Twitter carry to receive timely support, incident communication theory, and immediate self-help tips.

Support policies

These policies implement only for administrators.

How we prioritize your issue

We investigate your issue according to priority level and clip of submission. You can expect an first answer within 1 business twenty-four hour period or less.

Precedence and type of issue Good example
P1: Censorious help-access issue poignant more than one user. Service unavailable or unusable, with no workaround. Widespread email delays affecting the absolute majority of email organism conveyed Oregon acceptable.
P2: Critical service-access issue affecting one user, or an issue affecting collaboration among users. Product doesn't work as expected, with no feasible workaround. A substance abuser can't access email and receives a 500 Error varlet.
P3: Product doesn't work on as expected, but a workaround is available. Unable to delete a group forum post using the Delete clit, but the message can be deleted with Universal resource locator changes.
P4: Ware doesn't work A craved, but functions and a workaround isn't obligatory. A user rump't easily sum New words to the spell-check dictionary.

Additive investigation

We may need to gather more information from you to conduct additive examination. In these cases, we May ask you to:

  • List the exact steps that cause the publish
  • Postdate troubleshooting steps
  • Collect and send extra information, such as lumber files or substance headers

We Crataegus oxycantha also road your issue to a specialized team for advance investigation. Settlement multiplication vary, depending happening the complexity of your issue and the availability of troubleshooting data.

Possible solutions

No matter of your issue, our commitment is to offer you a root. Depending on your issue, the following solutions are possible:

  • We fix your issue, provide a solution, OR answer your question.
  • We confirmed the issue you reported is a missing feature. You can submit your issue every bit a Feature Idea in Google Cloud Connect.
  • We hindquarters't reproduce the issue, merely provide recommendations for advance investigation.
  • We ask in a third-party product squad to help, and put you in physical contact with them for further help.
  • We can't resolve the effect you submitted, or determine it isn't supported.
  • We resoluteness an outage tracked on the Google Workspace status dashboard and, at your specific request, send you a help course credit and/operating room incident story.

When your case is resolved, you'll meet an email survey about how we handled your guinea pig. Your feedback is determinant in making improvements to our support bodily structure and our products.

As your patronage grows, so does ours. To take on the support needs of our growing customer base, we engage with a select group of trusted support avail providers. Like our customers, these service providers are diverse. They speak many languages and are strategically located to ensure we can support you whenever you need help. Each armed service provider goes through a rigorous selection work on to ensure they have the required field of study expertise, and we maintain an appropriate level of security and privacy so that together, we can provide you with a consistent support experience.

Related topics

  • Scope of support
  • Key data the support team needs
  • Endure for other Google Cloud over products

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